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G1S problems 538

Newbie Posts: 4 Karma: +0/-0 *
G1S problems
« on: October 14, 2019, 08:17:50 AM »
Dear Keith,
I have contact you a few times but my problems are still not solved.

I expierience a lot of problems since i upgraded my G1S to a newer firmware. I lost the English language.
and the second problem is the focusing lens is not working anymore.

I have tried the factory reset through the settings menu but it's not working.

could you give me some advise how to solved this problems.

Thanks in advance

Nico
Administrator Sr. Member Posts: 366 Karma: +0/-0 "Everyone deserves a JmGO" *****
Re: G1S problems
« Reply #1 on: October 14, 2019, 09:42:43 AM »
Dear Keith,
I have contact you a few times but my problems are still not solved.

I expierience a lot of problems since i upgraded my G1S to a newer firmware. I lost the English language.
and the second problem is the focusing lens is not working anymore.

I have tried the factory reset through the settings menu but it's not working.

could you give me some advise how to solved this problems.

Thanks in advance

Nico

Please send a short video of the issue to after-sales@jmgo.com. They will assist you.


Where there is JmGO there is cinema.
Newbie Posts: 2 Karma: +0/-0 *
Re: G1S problems
« Reply #2 on: December 15, 2019, 07:06:43 PM »
Hi,

Did you got any update since ?

I have the exact same issue.

Thanks,

Bob
Administrator Sr. Member Posts: 366 Karma: +0/-0 "Everyone deserves a JmGO" *****
Re: G1S problems
« Reply #3 on: December 15, 2019, 07:09:57 PM »
No other updates. The G1S is out of production and it would cost more to send it in for repair and return it that you could buy a replacement for.

Where there is JmGO there is cinema.
Newbie Posts: 2 Karma: +0/-0 *
Re: G1S problems
« Reply #4 on: December 16, 2019, 09:15:16 AM »
Keith,

What I meant is did this user got an update on his issue.

This as nothing to do with a new update but rather with the fact that the last update JMGO provided broke the zoom and air mousse functionality.

Can you advise.

Thanks
Administrator Sr. Member Posts: 366 Karma: +0/-0 "Everyone deserves a JmGO" *****
Re: G1S problems
« Reply #5 on: December 16, 2019, 06:06:42 PM »
I have sent your issue to the China team. When they respond Iíll let you know.

Where there is JmGO there is cinema.

 

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